June 28, 2009 ~ 03:01pm
I think it was during late 2004, that my younger brother said he wanted to buy a digital camera since he would be taking a trip to France. After a little bit of research (and seeing the ugly pictures from a co-worker's Sony camera), we both settled on a Canon PowerShot S410. I had a gift certificate from Best Buy, so I picked up S500 that Christmas (same camera but 5MP instead of 4.1MP). I have never regretted that purchase. For the past 4+ years my camera has taken some great pictures on various trips and vacations (especially my last India trip).
Unfortunately, last Christmas my S500 had developed a minor problem where every picture had either a purple bar or light pink/purple hue in all of the pictures. Luckily a few months previous to my younger brother's wedding, my youngest brother had picked up a PowerShot SD 880 IS which took some great pictures at the wedding. The only issue was that there were some moments that a better camera might have produced better pictures. So, reluctant to invest in an DSLR, my oldest brother bought a PowerShot SX10 IS which produced some amazing pictures at my youngest brother's wedding last month!
However, it became quite obvious that the SX10 might be inconvenient for quick pictures and trips when I needed to pack lightly. So I thought I would go ahead and purchase a new camera similar in size to my S500. However, before I did, I found a story about Canon Support on the Consumerist website. I thought I had nothing to lose in contacting tech support. Before I contacted them, I decided that I would be willing to pay ~$100 to have it fixed. Primarily because (1) I had accessories (case, spare batteries, 2 2GB Compact Flash cards) and (2) I would end up spending at least double for a new camera.
I finally got around to calling them 2 weeks ago on Monday (Jun 15). The tech support lady was quick to tell me that there was an advisory that did affect my S500. She also stated they would evaluate it and tell me the repair cost. So they emailed me a free UPS shipping label, and I sent in just my camera (no accessories) on Wednesday (Jun 17). The UPS tracker stated the camera arrived at their repair center on Friday (Jun 19). It wasn't until Monday (Jun 22) that I got an email stating that all repairs would be done free of charge. I was so happy. The final email I received was on Thursday (Jun 25) that the camera was fixed and shipped on FedEx Next Day Air. This last Friday my fixed camera was waiting for me after work. Great service for less than 2 weeks!
I didn't start out to write a "Canon Love Fest", but I can honestly say that there is nothing better than a company that produces good products and (more importantly) has great customer service. My biggest regret was not contacting tech support earlier.